The support address and its scope
To contact YouTubePlaylistLength.xyz, email support@youtubeplaylistlength.xyz. Use the channel for calculator questions, format-validation problems, editorial corrections, accessibility feedback, privacy requests, and responsible security reports concerning the public site. YouTubePlaylistLength.xyz operates the service from 30 N Gould St Ste R, Sheridan, WY 82801, USA.
Email is the only public support method. The service does not provide live chat, a telephone line, transcription service, priority support, or a guaranteed response time. A message can be assessed according to clarity and impact, but sending one does not create an emergency, legal, consulting, or platform-support relationship.
Report the smallest example that shows the issue
A duration-parser report should include the exact route, the line value, the status shown, and the expected interpretation. Avoid sending an entire personal course list when one or two invented timecodes demonstrate the behavior.
For example: “On /tools/youtube-playlist-length-calculator, line 2 contains 1:75. The page marks it invalid. I expected plain 135 seconds.” That report is understandable, and the published rule explains the correct alternatives: 135 or 2:15. The reviewer can confirm whether the message is accurate without opening a playlist or seeing any video title.
For arithmetic, show normalized seconds. A useful report might say: “3:20 is 200 seconds and 45 is 45 seconds, so I expected 245 seconds.” A screenshot may help with layout or focus behavior, but remove unrelated tabs, accounts, notifications, and private content first.
Do not send playlist access
Support does not need a playlist URL, video URL, account login, permission invitation, cookie export, API credential, media file, caption file, or channel identifier. The site cannot use those items to reproduce local duration parsing. Do not send passwords, authentication codes, government identifiers, payment details, health information, student records, private course material, or any other sensitive data.
The support team does not manually total submitted lists. Use a short synthetic sample for a defect and the browser tool for personal arithmetic. If an issue depends on a very large list, first find the smallest subset that still produces it.
Accessibility reports
Name the affected control or content area, the input method, browser, and operating system when relevant. Describe the barrier rather than disclosing a diagnosis. Helpful examples include a textarea without a usable label, invalid-line status conveyed only by color, focus that disappears after validation, a ledger that is difficult to navigate with a screen reader, or a result announcement that interrupts unexpectedly.
The interface associates labels, exposes line errors as text, preserves visible focus, respects zoom and narrow screens, and places result updates in an appropriate live region. If the current browser experience differs, report the affected route, control, input method, browser, and observed barrier.
Corrections and current-platform facts
An editorial correction should quote the shortest relevant phrase and explain the source of the concern. Mathematical claims can be checked with seconds arithmetic. Platform or trademark facts should be supported by current official documentation. The site does not accept copied competitor articles, fabricated testimonials, invented traffic data, or requests for unrelated commercial links.
YouTube can change product behavior and public guidance. A correction about current behavior should include the official source and access date. The operator may revise a page after review but does not promise publication of every suggestion.
Privacy and legal questions
The calculator does not create an account or remote list history. Email itself is a separate data channel. A privacy request should identify the communication or issue it concerns and use the same email address where identity context is necessary. Reasonable verification may be requested before acting on information that the operator actually holds.
Legal notices may be sent to the public support address with a clear subject. The operator may provide further routing instructions. The contact page does not waive rights or replace formal service requirements that apply under law.
Responsible security reports
Include the affected URL, observed behavior, potential impact, and safe steps that do not access other people’s data or disrupt service. Do not run destructive tests, overwhelm the site, test third-party systems, or publish exploit details before a reasonable review opportunity. The contact address is not authorization to probe Google, YouTube, Vercel, an email provider, or any system outside the operator’s scope.
Headers, dependencies, content security policy, storage behavior, and network requests can vary with the environment serving the page. A useful report identifies the public route, browser, date, and exact behavior observed.
Frequently asked questions
Can support calculate my list for me?
No. Use the local tool; send only a minimal synthetic example when reporting a defect.
Should I include a video or playlist URL?
No. The parser never opens URLs, and support does not need one for format or arithmetic questions.
Is a reply guaranteed within a certain time?
No response-time commitment is published for the launch service.
Can I suggest a new workflow?
Yes. Explain the decision, minimum manual inputs, result fields, and how it differs from an existing page. Implementation is not guaranteed.
Remove private details before sending
Write the route, smallest reproducible values, actual result, expected result, and relevant environment. Then remove account data, playlist links, and unrelated personal material before emailing support.
